Welcome to customer service. We strive
to answer your inquiries as soon as possible. To best assist you, please fill
out the customer service form below. Thank you for choosing Lifetouch
National School Studio.
Please complete the following
information
Customer Service Frequently Asked Questions: (Preguntas frecuentemente preguntadas - en Espa?
I love my child's pictures. How do I order more?
There is a reorder form on the back of the envelope in which your portraits
were delivered. Completely fill out the order form and mail it along with
payment to the address listed on form. Don't have an order form? No problem,
click on the Picture Program type listed below for a printable re-order form.
?Adoro las im?nes de mi hijo/a como ordeno
m?
Hay una forma de reordene atr?del paquete
de fotograf? que recibi?lene completamente la hoja de pedido. ?No tiene
una hoja de pedido? Ning?an style='mso-spacerun:yes'>? problema
escoja el tipo de programa de im?nes que est?abajo.
How
quickly are finished portraits returned?
It depends on several factors. Whether your school receives their class
pictures in the Fall and/or how the class picture will be processed. Generally,
your child's portrait will be delivered to his or her school approximately
three to four weeks after Picture Day. Please call our office to check on the
specific style and format of the class picture that is provided to your school.
?Que r?damente son
terminadas las fotograf? reordenadas?
Dependiendo de varios
factores. Si su escuela recibe sus fotograf? en el oto?er?proximadamente
dentro de 3 a 4 semanas despu?del d?de fotograf?.
Mi
paquete fue incompleto/incorrecto. Qu?uedo hacer? Porfavor llene el questionario aqui y haga un
clic en la categoria apropiada. Y reciba su respuesta dentro de 24-48 horas.
My child was absent on Picture Day. What can I do?
For most schools in the Fall, we will return for a Make-Up Picture Day for Fall
Portraits. Typically it is scheduled approximately 6 weeks after the first
Picture Day. Your child's school should send home new Picture Day flyers a few
days prior to Make-Up Picture Day. The pricing and package choices are exactly
the same as those on Picture Day.
If
your child missed Picture Day in the Spring, or a Make-Up day is not offered at
your school, we have selected Fall and Spring dates in which our office will be
open for Make-Up Pictures. Click here for a list of upcoming dates.
Mi ni??
estuvo ausente el d?de fotograf?. Que puedo hacer?
Para la mayor?de las escuelas en el oto?osotros volveremos a la escuela
para un d?de retoma. La escuela les dar?volantes nuevos a los estudiantes
unos pocos d? antes del d?de retoma. Los precios y los paquetes son
exactamente los mismos como el d?original.
What if my child missed Make-Up Picture Day? If your child missed both Picture Day and Make-Up Picture Day, we
have selected dates in which our office will be open for Make-Up Pictures.
Click here for a
list of upcoming dates. Some restrictions on service items may apply.
?Que pasa si mi hijo/a estuvo ausente el dia
de retomas? Si su hijo/a estuvo ausente los dos d? de
fotograf?, nosotros hemos seleccionado fechas en cual nuestra oficina estar?abierta para que usted tenga la oportunidad de traer a su estudiante. Esta ser?la ?a oportunidad para que su hijo/a se tome sus fotograf?. Algunas
restricciones ser?aplicadas a algunos servicios. Haga un click aqu?ara una
lista de horarios.
I'm
not happy with my child's portraits. What are my options? Lifetouch
is proud of it's 100% satisfaction guarantee. Would you like a retake? Retakes are offered at most schools.
There is no additional charge for retakes. We also offer in-office Make-Up
Picture Days. Click here
to see our office Make-Up Day schedule.
Yo no estoy feliz con las fotos de mi hijo/a cuales son
mis opciones? Lifetouch esta orgulloso de su 100% satisfacci?arantizada Le gustar?que su hijo/a? se retome su foto? D? de retoma son
ofrecidos en la mayor?de las escuelas. ?No hay cargos adicionales para
retomas? Nosotros tambi?ofrecemos retomas en nuestra oficina. Para fechas y horarios h?enos por
tel?no.
Refunds
If you wish to have a refund, simply mail your complete portrait package to our
address below. Be sure to include a return address and phone number.
Reembols?span>
Si usted desea tener un reembolso simplemente mande su paquete completo de
fotograf? a nuestra direcci?bajo. Este seguro de indicar su direcci?
numero de tel?no.
Lifetouch Customer Care Dept.
3496 Breakwater Ct. Hayward, CA94545 (return to top)
Llene por favor la forma
del Servicio al Cliente y haga click el la categor?apropiada. Tambi?nos
puede hablar por tel?no al 510-732-1184. Le responderemos dentro de 24-48
horas.
